Patients can book on the clinic's booking page or through the widget on your website. Bookings appear on the Bookings screen.
Turning it on
- In Settings → Online booking, enable booking and set the lead time, how far ahead patients can book and until when they can cancel.
- In Settings → Services, mark which services can be booked online.
- Choose whether reception approves bookings, or they are confirmed automatically.
Approval
- Bookings to approve have a counter in the navigation.
- FyzioPlan suggests a match with an existing patient card; otherwise a new one is created.
- Approval creates an appointment without a clash, or tells you why it cannot.
- A patient with an online booking block (patient card → Details → Online booking) is not auto-confirmed on a strong match: the booking stays to approve and the detail shows a warning with the internal reason. Nothing is revealed to the patient or the booker; a blocked patient cannot book from the patient account and gets “Please arrange an appointment with the practice.”
Prepayment
In Settings → Online payments, set a deposit by online card or QR transfer. An unpaid booking is released after the deadline.
Gift vouchers
When the clinic issues gift vouchers, the patient enters the voucher code in the last step. A paid voucher reduces the price (the deposit shrinks or disappears); a booking fully covered by the voucher is confirmed without further payment. An invalid or unpaid code reduces nothing. The booking detail shows how much the voucher covered.
To put booking on your own website, follow Embed on website.