Notifications send patients confirmations, reminders and other messages by email or SMS according to the clinic's rules.
Rules
- In Settings → Notifications, open Rules and settings.
- A rule sets the event (booking, appointment, invoice…), the channel, the time (e.g. 24 h before) and a condition (e.g. only without a deposit).
- Edit the text in the template; variables such as the patient's name, time or location are filled in automatically.
The default rules follow common practice: SMS immediately, 48 h and 24 h before; email immediately, 24 h, 12 h and 1 h before.
Delivery log
The Delivery log tab shows what was sent, when, and with what result. The patient's contact is not shown in the log.