The clinic owner manages the subscription with two-factor authentication in Settings → Subscription and agreements. Admins can see it, other roles cannot.
Plans
- Solo – for a solo physiotherapist, one therapist in the calendar.
- Clinic – a base fee plus a price for each therapist in the calendar.
You can pay monthly, or yearly with a discount. Prices are shown excluding VAT; each plan also shows the amount for your current number of therapists.
Who counts as a therapist
Every therapist profile in the calendar (with or without an account), at least one. The count is taken on the invoice date. A therapist added mid-period is not charged retroactively – it shows up in the next invoice, whose preview with a breakdown is right on the page. Solo with more therapists is billed as Clinic from the next period.
Trial and payment
- During the trial, choose a plan and select Choose plan and enter card.
- You enter the card on the secure payment gateway page; FyzioPlan stores only the card brand and the last four digits.
- You start paying only after the trial ends. Further payments are charged automatically at the start of each period.
A plan or interval change applies from the next period. You can change the card at any time.
Invoices
Subscription invoices are issued by the FyzioPlan operator in its own number series, separate from your clinic's invoices. You find them in the history on the same page and download them as PDF.
When a payment fails
The owner and admins see a notice in the app and the clinic has 14 days to change the card. Then it enters restricted mode: new appointments cannot be created and online booking is off. Data, documentation, payments and the clinic data export keep working and nothing is deleted. Everything is restored right after payment. The same applies after the trial ends without a subscription and after a cancelled subscription ends.
Cancelling
Cancel subscription ends the subscription at the end of the paid period; until then you can keep it.